Dell SecureWorks' Security Procedures
Reporting a General Security Vulnerability
Reporting a Dell SecureWorks Vulnerability
If you are aware of a potential security vulnerability with any Dell SecureWorks technology, we encourage you to contact us immediately at the following email address:
After your communication is received, Dell SecureWorks personnel will contact you to follow up. To ensure confidentiality, Dell SecureWorks encourages you to use our PGP encryption key.
The security@secureworks.com email address is not intended to reach technical support on Dell SecureWorks’ services. Any support inquiries should be directed to support@secureworks.com.
Responsible Disclosure
Notifying a vendor prior to releasing information publicly about a vulnerability is standard practice in the security industry and is known as “responsible disclosure.” This advance notice allows vendors to research and fix vulnerabilities before computer criminals are notified of their existence – keeping the internet safer for business. We appreciate your assistance in ensuring that Dell SecureWorks’ services are secure.
